The unique format of the consulting company that is specialized in building quality of customer’ service.
The main activities:
• Development and implementation of individual standards of customer service
• Research by the mystery buyer, quiz of customers stopped, NPS index (share of customer loyalty), focus groups by method of Top facilitation
• Training of personnel with standards of customer service (training-seminars)
• Implementation of a quality management system of customer service
The company possesses:
• Registered TM (trademark) and a full brand book (corporate identity of visual material and office)
• Own corporate website that goes by the specialized needs of the search engines in the first and second page
• Private (author and registered) online intelligence system to handle the results of the study and of the data in the personal cabinet for clients.
• Page in the social network with constant content and subscribers
• Network of active supervisors and mystery shoppers / interviewers in all regions of Kazakhstan
• Corporate customers in all regions of Kazakhstan
• Accreditation with programs of support of small and medium-sized businesses
• Member and permanent speaker of all-important industry events (exhibitions, conferences, workshops)
• Member of professional societies (marketing, research, training, consulting)
• Active partner of leading business media (newspapers, magazines, TV): constantly get requests to speak as an expert or a request to provide data and analytics
• The unique business processes of the company, adapted to the realities of local business in the following areas: training, research and consulting.
• Exclusive agreements for the sale of business trainings and workshops with leading Ukrainian and Russian trainers and consultants
• LLP with the sole founder with VAT
• The favorable image of the taxpayer (all taxes are paid in a timely manner)
• Clean and correct accounting (outsourcing)
• CRM system with an indication of customer cards (information on the history of contact with the customer)
• System of passive sales: customers themselves place orders and expelled RFP
• Member of the main tender areas (positive experience of tenders both commercial and state-owned companies)
• All employees are formalized with white wages: Research department + department of project managers + administration
Copyright on online analytics system
2 web sites (hosting in Germany)
CRM system with customized widgets (mailing, dialers)
Office 80 square meter (Rent) in the corporate style
Car - Mercedes
Market / Competition: In this direction and with this range of services it is the first and only company in Kazakhstan. There are competitors in the areas of, for example, on training, research, but in this complex - it is a unique company.
Growth / Development: There is a development strategy for 3 years.
Support and training: Consulting support during 6 months.
Reasons for selling: Moving of founder